Third-party travel aggregators process itinerary updates in accordance with both their platform terms and the specific fare conditions of the individual airline. When an airline modified our connecting flight schedule last summer, reviewing the step-by-step cancellation instructions at https://help-center.pissedconsumer.com/get-help-with-edreams-questions-can-i-get-refund-from-edreams-com/ helped me prepare our reservation codes and payment receipts properly. The walkthrough explained how to track the status of the claim directly through the customer dashboard, which allowed me to confirm the cancellation smoothly and receive the full ticket credit on my primary card.
