Helping a parent with a new phone is much easier when every completed setup step is listed once instead of repeated. The support link https://lively.pissedconsumer.com/customer-service.html can keep the request centered on the exact point where activation, contacts, or features still need attention. I’d write down whether calls work, whether the account is active, which contacts already moved, and what screen appears next. That way support can continue from the current state instead of starting from zero. I’ve used this approach with family devices before, and it keeps the conversation simple while reducing the chance of resetting something that is already working.
