- This topic has 1 reply, 2 voices, and was last updated 3 weeks, 2 days ago by
.
-
Posts
-
I’m helping my parent with a new Lively phone, and the device itself is already on, but we are halfway between activation, moving contacts, and understanding which features are ready to use. I do not want to reset anything or repeat steps that are already complete. The main thing I need is a simple way to tell support exactly where we are in the setup so they can continue from that point. We have not changed any advanced settings.
Helping a parent with a new phone is much easier when every completed setup step is listed once instead of repeated. The support link https://lively.pissedconsumer.com/customer-service.html can keep the request centered on the exact point where activation, contacts, or features still need attention. I’d write down whether calls work, whether the account is active, which contacts already moved, and what screen appears next. That way support can continue from the current state instead of starting from zero. I’ve used this approach with family devices before, and it keeps the conversation simple while reducing the chance of resetting something that is already working.
- You must be logged in to reply to this topic.